Hayaa Studios does not provide a refund or return policy. However, products purchased from Hayaa Studios’ online store can be exchanged provided they remain unused and retain their original labels and tags. Exchanges are only facilitated if an incorrect order is delivered or if the product is faulty.
Refund and Exchange Procedure:
Once an order is processed, Hayaa Studios does not offer refunds or exchanges. However, exchanges are facilitated for incorrect or faulty items. Customers can contact our customer service department via email at contact@hayaastudios.com or by calling +92 333 9607 289 providing the order number for assistance.
Order Cancellation:
Orders can be canceled before processing. Once shipped, a shipping confirmation email containing tracking information will be sent. After shipment, our exchange policy applies. Hayaa Studios reserves the right to cancel orders due to factors such as stock unavailability, pricing errors, or declined credit card payments.
Contact Information:
Phone: +92 333 9607 289